| Payments
|
| We use a 'deferred' method of payment which
means your credit card details and available funds are checked,
but not charged, at the time of placing your order. Your credit
card is only charged when we approve and 'release' a transaction.
This gives us and the customer additional protection against
fraudulent transactions. |
| |
| UK
Shipping
|
|
Shipping costs are worked out automatically based on quantity of plugs ordered (i.e. on average plug weight) and added to the cart total during checkout.
|
| |
| We aim to send out all orders the same day if received before 12 Noon, Monday to Friday. Please allow three business days for delivery. Some less commonly requested parts will need to be back ordered - in this case delivery will usually be within five business days. |
| |
| Channel Islands |
| Special note regarding the channel islands:
Orders to the Channel islands can only be sent by recorded
or registered post, UK VAT regulations require that we have
evidence of despatch to the Channel Islands. As such there
is likely to be an additional charge for low value orders
to cover the additional postage service costs. |
| |
| International
Shipping |
| Please note we are not able to sell to
residents of the USA/Canada due to legal and insurance related
reasons. |
| International shipping by Royal Mail airmail is currently available to European destinations at approximate cost price (minimum £4.70+vat). Payment can only be made in UK £ (pounds sterling). Please ensure that you select the appropriate shipping zone in your shopping cart when placing an order. |
| International orders will only be sent
to the cardholder's billing address. Shipping to an address
other than the card holder's registered address is not permitted. |
| International orders of a high value are
always subject to approval and may require special shipping
arrangements/terms. Payment by banker's draft in UK £
may be required. |
| Countries to which we do not ship include
Indonesia, Nigeria, Russia, USA, Canada. |
| |
| Estimated Shipping
Times |
| First Class:
1-2 days (Mon-Sat). |
| Special
Delivery (UK only): Next working day before 1PM (Mon-Fri). Royal
Mail do not guarantee special delivery on a Saturday. Certain
parts of Scotland are guaranteed before 5:30 next day and
others only guaranteed within two or three working days. Please
email if you require more details. |
| International Airmail:
3-5 working days following the day of
posting |
| |
| Returns Policy
(damaged goods) |
|
Every possible care is taken to ensure that goods are in
perfect condition when despatched. Please contact
for a returns authorisation number immediately upon receipt
of goods which appear faulty or damaged in transit. Regrettably
we cannot offer refund or exchange for any goods which have
been used, regapped or damaged due to abuse/improper fitting
procedures. We must insist that any returns are made within
28 days of receipt.
|
| Returns Policy
(incorrect parts - our fault) |
| If you receive parts which you consider
to be incorrect for your vehicle please contact
for a returns authorisation number immediately. If the error
is ours we will provide a full refund or exchange including
standard postage and suitable insurance upon receipt of the
parts. It is essential that you do not attempt to fit the
parts in this case and that you return them in good condition
in original packaging and insured for a suitable value. We
must insist that any returns are made within 30 days of receipt. |
| |
| Returns Policy
(incorrect parts - your fault) |
| If you have ordered incorrect parts for
your vehicle and wish to make an exchange/part exchange for
the correct items please contact
for a returns authorisation number immediately. We will exchange
parts at our discretion, with cash adjustment either way,
providing we receive them back asap, in perfect condition
and in original packaging. In this case the customer will
be responsible for all postal charges including adequate insurance.
We must insist that any returns are made within 30 days of
receipt. |
| |
| Warranty claims |
Parts which are thought to be faulty may
be returned to the manufacturer, via Spark-plugs.co.uk, for
assessment providing that the parts were purchased from us
and the claim falls under the acceptable claims category.
Please note that we will only replace or refund faulty parts,
i.e. we will not replace a set of four if one plug is found
to be faulty.
Examples of acceptable warranty claims are plugs which
appear damaged upon receipt (before fitting) or plugs which
have failed upon correct installation where no other system
may be the cause of failure.
Examples of unacceptable claims are plugs being damaged
due to improper installation procedure or carelessness, damage
to centre electrodes through careless regapping (particularly
Iridium parts), damage due to improper plug type selection
(e.g. incorrect heat range or unsuitable tip configuration
selected), damage caused to plugs due to failure or incorrect
operation of other components (e.g. failed or intermittent
injectors). Erosion to insulator material is usually caused
by incorrect heat range or exessively projected firing tip
configuration, shattering of insulator material is usually
caused by faulty or incorrectly set up injectors (thermal
shock fracture). |
