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| Disclaimer:Any information provided on this website is for general guidance only. It does not constitute any contractual term, representation or warranty. As such, Sparkplugs Limited takes no responsibility in respect of any claim whatsoever and howsoever caused arising from use of any information on this website. Prices may be subject to change without warning. The presence of a part in our price lists does not necessarily guarantee availability. |
| Payments |
| We use a 'deferred' method of payment which means your credit card details and available funds are checked, but not charged, at the time of placing your order. Your credit card is only charged when we approve and 'release' a transaction. This gives us and the customer additional protection against fraudulent transactions. |
| UK Shipping |
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Shipping costs are worked out automatically based on quantity of plugs ordered (i.e. on average plug weight) and added to the cart total during checkout. |
| We aim to send out all orders the same day if received
before 12 Noon, Monday to Friday. Please allow three business days
for delivery. Some less commonly requested parts will need to be back
ordered - in this case delivery will usually be within five business
days. |
| Please see our page about Zero Rated VAT and Exports if you are outside the EU or are a non UK business customer with a registered VAT number. |
| Channel Islands |
| Special note regarding the Channel Islands: Orders to the Channel islands can only be sent by recorded or registered post, UK VAT regulations require that we have evidence of despatch to the Channel Islands. As such there may be an additional charge to cover the additional postage service costs. VAT will be manually refunded to Channel Islands customers. |
| Shipping Methods |
| We use Royal Mail first class delivery for standard
orders. We recommend that customers choose an appropriate shipping method for the value of their order. Royal Mail offer a low compensation level of £28 (maximum) for 'missing' or damaged 1st class and recorded delivery items. Special Delivery offers the best level of compensation and a 'guaranteed'* delivery time before 1PM the next working day (this assumes we have the parts in stock and the order is placed well before close of business). *guaranteed by Royal Mail, not Sparkplugs Limited! |
| International Shipping |
| Please note we are not able to sell to residents of the USA/Canada due to legal and insurance related reasons. |
| International shipping by Royal Mail airmail is currently available to European destinations at approximate cost price (minimum £4.70+vat). Payment can only be made in UK £ (pounds sterling). Please ensure that you select the appropriate shipping zone in your shopping cart when placing an order. |
| International orders will only be sent to the cardholder's billing address. Shipping to an address other than the card holder's registered address is not permitted. |
| International orders of a high value are always subject to approval and may require special shipping arrangements/terms. Payment by banker's draft in UK £ may be required. |
| Countries to which we do not ship include Indonesia, Nigeria, Russia, USA, Canada. |
| Please see our page about Zero Rated VAT and Exports if you are outside the EU or are a non UK business customer with a registered VAT number. |
| Estimated Shipping Times |
| First Class: 1-3 days (Mon-Sat). This also applies to recorded delivery items. |
| Special Delivery (UK only): Next day before noon Mon-Fri. Royal Mail do not guarantee special delivery on a Saturday. Certain parts of Scotland are guaranteed before 5:30 next day and others only guaranteed within two or three working days. Please email if you require more details. |
| International Airmail (Europe): 3-5 working days following the day of posting |
| Returns Policy (damaged goods) |
|
Every possible care is taken to ensure that goods are in perfect
condition when despatched. Please contact
for a returns authorisation number immediately upon receipt of goods
which appear faulty or damaged in transit. Regrettably we cannot
offer refund or exchange for any goods which have been used, regapped
or damaged due to abuse/improper fitting procedures. We must insist
that any returns are made within 28 days of receipt. |
| Returns Policy - Incorrect parts - our fault |
| If you receive parts which you consider to be incorrect for your vehicle please contact to arrange the return of your order. If the error is ours we will provide a full refund or exchange including standard postage and suitable insurance upon receipt of the parts. It is essential that you do not attempt to fit the parts in this case and that you return them in good condition in original packaging and insured for a suitable value. We must insist that any returns are made within 28 days of receipt. |
| Returns Policy - Incorrect parts - your fault |
| If you have ordered incorrect parts for your vehicle and wish to make an exchange/part exchange for the correct items please contact to arrange the return of your order. We will exchange parts at our discretion, with cash adjustment either way, providing we receive them back asap, in perfect condition and in original packaging. In this case the customer will be responsible for all postal charges including adequate insurance. We must insist that any returns are made within 28 days of receipt. |
| Returns Policy - Goods no longer required |
| A 15% restocking charge will be levied on any order returned to us as 'no longer required'. Some special order parts (e.g. race plugs and industrial plugs) are non returnable. Please contact us to arrange the return of your order. |
| Warranty claims |
| Parts which are thought to be faulty may be returned
to the manufacturer, via Sparkplugs Ltd, for assessment providing
that the parts were purchased from us and the claim falls under the
acceptable claims category. Please note that we will only replace
or refund faulty parts, i.e. we will not replace a set of four if
one plug is found to be faulty. Examples of acceptable warranty claims are plugs which appear damaged upon receipt (before fitting) or plugs which have failed upon correct installation where no other system may be the cause of failure. Examples of unacceptable claims are plugs being damaged due to improper installation procedure or carelessness, damage to centre electrodes through careless regapping (particularly Iridium parts), damage due to improper plug type selection (e.g. incorrect heat range or unsuitable tip configuration selected), damage caused to plugs due to failure or incorrect operation of other components (e.g. failed or intermittent injectors). Erosion to insulator material is usually caused by incorrect heat range or exessively projected firing tip configuration, shattering of insulator material is usually caused by faulty or incorrectly set up injectors (thermal shock fracture) or incorrect installation torque affecting thermal transfer rates. |
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